Customer Care


Do I need to sign up for an account to order?

Yes, the account will provide us with your personal details such as email address and shipping address, so you will not have to give us those information every time you shop.

You can simply sign up here Create Account or set up your account when you check out. Please use a valid email address as we will send you some information regarding your order.

Is my personal information kept private?
We guarantees to keep all of the informations you've provided private and safe. We will not disclose it to other parties.

Will you restock your sold-out items?

All of Kaie collections are limited in quantity, however if you are interested to find out more about a particular product please don't hesitate to reach us at info@kaie.co

Can I cancel my order?

You cannot cancel your order after submitting it. Please do review your shopping bag before submitting an order.

Can I add an item to my order after I confirm it?

Unfortunately you cannot. You will need to place a separate order for any additional items you want to purchase after confirming an order.

Why is my order cancelled?

Maximum payment for an order is 24 hours after the order have been placed. If the payment has not been completed after the time limit, the order will be cancelled automatically.

Can I get my order earlier than the estimated delivery time?

Unfortunately you cannot because we need time to check your payment, perform quality control and track your order.

How soon can i get my order?

Orders will be reviewed by our Quality Control Team, packaged and shipped within 1-2 working days after payment confirmation. Orders that are taken on weekends (Saturday and Sunday) will be checked and shipped on Monday. We use JNE service for your package shipment with an estimation of 3-5 days to your package arrival.

Can i purchase from overseas?

We do ship internationally, please contact us at info@kaie.co 

What should I do if I have completed my payment but haven't received the package after the estimated delivery time?

Please do not forget to confirm your payment through email at info@kaie.co after completing the payment. 

If you have confirmed your payment and haven't received your order in time, please reach us at info@kaie.co

How do i return or exchange an item?

Please read our Return and Exchange Policy