Privacy Policy

This Privacy Policy outlines how we collect, use, store, transfer, disclose, and protect your personal information through the KAIE website.

Please read this policy carefully to understand how your data is handled. By using the KAIE website and services, you agree to this Privacy Policy and our Terms of Use.

I. Definitions

“You”: Any individual using the KAIE website and its services.
“KAIE Website”: Our official site developed to provide KAIE services, accessible via the internet.
“Personal Information”: Data that identifies you personally, including name, address, birth date, job title, company details, ID documents, phone number, email address, and other identifiers.
“We” / “Us” / “Our”: PT Tjandra Kreasi Jaya, registered under the laws of the Republic of Indonesia.
“Terms of Use”: The rules and guidelines governing use of the KAIE website and related services.
“Services”: The features and offerings available on the KAIE website.
“Customer Service”: Our support team available via WhatsApp at 0877 006 15000, email at info@kaie.co, or the live chat on our website.
“Cookies”: Small data files stored on your device’s browser to help remember your preferences and usage.
“Website”: Any official site created by us under the KAIE brand.

II. Information We Collect

1. Information You Provide

When registering or making purchases on our website, you provide personal data such as name, shipping address, and contact details.

2. Information Collected Automatically

We collect technical data like your IP address, device type, browser, and OS to optimize website performance and provide a tailored user experience.

3. Use of Cookies

Cookies help us remember your preferences, enhance functionality, and improve your experience.

III. How We Use Your Information

We use your data to:

Verify your identity and manage your account
Communicate about your orders, updates, or promotions
Analyze usage to improve our services
Deliver promotional content (opt-out options are available)

To stop receiving marketing content, you can:

Click “unsubscribe” in emails
Email us at info@kaie.co to request removal from our contact list

IV. Sharing Your Information

We may share your data with third-party service providers who assist us with:

Customer service
Website hosting and maintenance
Analytics and performance monitoring
Legal or professional consultation

We ensure these third parties protect your data and only use it as instructed.

We may also disclose your information:

If legally required
To comply with regulations
During disputes or legal proceedings

Your information may be stored or processed outside of Indonesia, where our servers are located.

We may also anonymize your data for analytics or development. We do not sell or rent your personal information.

V. Data Security

We are committed to safeguarding your personal data with appropriate measures. However, no system is fully immune to threats. Please keep your login credentials safe and secure your device at all times.

VI. Changes to This Policy

We may update this Privacy Policy to reflect changes in our operations or applicable laws. We recommend checking this page regularly to stay informed.

VII. Acknowledgment & Consent

By using the KAIE website, you confirm that:

You’ve read and understood this Privacy Policy
You agree to how your data is used and shared
You have the right to share any data you provide

VIII. Consent Withdrawal & Data Deletion

You may withdraw consent or request deletion of your data at any time. However, this may affect your access to KAIE’s website and services.

By continuing to use our website, you acknowledge and accept these implications.

IX. Legal Jurisdiction

This Privacy Policy is governed by the laws where the KAIE website is accessed. For users in Indonesia, any legal matters will fall under the exclusive jurisdiction of the South Jakarta District Court.