KAIE Terms & Conditions

Effective Date: 01/07/2025

Welcome to KAIE. These Terms & Conditions (“Terms”) govern your use of our website and services. By accessing or using our website, you agree to be legally bound by these Terms and our Privacy Policy. Please review them carefully before proceeding.

1. Acceptance of Terms

By accessing or using the KAIE website, you agree that:

You are at least the age of majority in your jurisdiction.
You are legally capable of entering into binding agreements.
You have read, understood, and agreed to these Terms and our Privacy Policy.
You will comply with all applicable laws and regulations.

If you do not agree to any part of these Terms, please do not use the website or services.

2. Privacy Policy

Your privacy is important to us. Our Privacy Policy outlines how your personal information is collected, used, and protected. By using our website, you consent to the practices described in the Privacy Policy.

3. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices or legal obligations. The updated Terms will be posted on this page with a new effective date. Continued use of the website after such changes means you accept the revised Terms.

If you disagree with the changes, you must stop using the website.

4. Account Registration

To access certain features, you may need to register for an account. You agree to:

Provide accurate, current, and complete information during registration.
Keep your login credentials secure and confidential.
Notify us promptly of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts if false or misleading information is provided or if we detect suspicious or harmful activity.

5. Orders & Payments

You must be at least 18 years old to place an order.
All orders are subject to availability and acceptance.
Prices, product details, and availability are subject to change without prior notice.
Orders are billed at the time of purchase.
Payments are processed securely by trusted third-party providers.
You are responsible for any applicable shipping fees, taxes, and import duties.

We reserve the right to limit or cancel orders at our discretion, including those that appear to be fraudulent or intended for resale.

6. International Orders

We offer international shipping for orders with a minimum value of IDR 500,000.

Please note:

Shipping fees and timelines may vary by country.
Import duties and taxes (if applicable) are the responsibility of the recipient.

7. Shipping & Delivery

We partner with third-party logistics providers for order fulfillment.

Estimated delivery times are provided during checkout.
Actual delivery dates may vary due to factors beyond our control.
Some orders may be shipped in multiple packages.

If your package does not arrive within 7 business days of the estimated delivery date, please contact Customer Care at info@kaie.co.

8. Returns & Refunds

We accept returns for eligible items purchased directly from kaie.co. To request a return:

Contact our Customer Care team at info@kaie.co.
Ensure the product meets our return conditions (e.g., unused, in original packaging, within the return window).
Return shipping costs may apply.

Note: Products purchased through third-party retailers must be returned directly to those sellers.

9. Use of the Website

You agree to use our website responsibly and not to:

Copy, reproduce, or distribute any content without permission.
Attempt to reverse engineer or disrupt the functionality of the website.
Use the website for unlawful, fraudulent, or harmful activities.

All website content—including images, trademarks, designs, text, and graphics—is the intellectual property of KAIE or its licensors and is protected under applicable laws.

10. Termination

We may suspend or terminate your access to the website or services at our sole discretion, without notice, if:

You breach any part of these Terms.
We detect misuse, fraud, or harmful behavior.

Termination does not affect any accrued rights or obligations before the termination date.

11. Contact Us

For questions, feedback, or assistance, please contact:

Customer Care
info@kaie.co
WhatsApp: 0877 006 15000